STORE POLICIES

Pretty Moments Boutique Care – Return & Exchange Policy

General Retail Purchases

(Cash, Credit Card, HSA/FSA, Self-Pay, or Self-Submitted Insurance Claims)

• All sales are final – no returns or exchanges.

• Exception: We will accept returns only if the item is defective, damaged, or incorrect at the time of delivery, with documented proof.

• Defective/damaged retail items must be reported within 7 days of purchase.

• Item must be unused, unworn, clean, and in original packaging with tags attached.

Insurance-Billed Purchases

(Medicare or Any Insurance Payor Billed by Pretty Moments Boutique Care LLC)

• Returns are accepted within 7 days of delivery for:

  • Items that are defective, substandard, or unsuitable (as defined by Medicare and insurance payors)

  • Unworn items in original condition if the patient is not satisfied

• Items must be unused unless defective at delivery.

• Replacement will be provided when possible; otherwise, refunds go to the insurance payor and the patient, as required.

Return Condition Requirements (All Purchases)

• Unworn and unused

• Clean and free of stains, odors, or damage

• In original packaging with tags attached

Patient Responsibility

• We are happy to assist with insurance questions, but patients are responsible for verifying coverage and confirming our in-network status before purchase

We honor all manufacturer warranties: Silicone breast prosthesis: 2 years: Most athletic forms: 6–12 months

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If you have a compliment or a complaint please contact the following

Lashaunda Vaughn – Compliance officer

513-223-1295

BOC – Board of Certification 1-877–776-2200 Ohio Fraud and Abuse hotline

1-866 – FRAUD – OH or

614–4 66–0722

Medicare fraud and abuse

1-800 – MEDICARE or

1 – 800-633-4227